NOTE: at checkout, please make sure that your billing information matches your credit card billing address exactly (i.e., street/ city/ state/ zip code). In many cases, submitting a valid credit card number with an incorrect billing address can still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2 to 4 business days, depending on your issuing bank. Please contact your bank for further questions.
Order Information
Can I cancel or change my order?
Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at [email protected] and we’ll do our best to help.
How will I know if petgearfun.com received my order?
Once you place an order, you’ll receive a confirmation number and a confirmation email to confirm your order is being processed.
What do I do if I have a question about my order?
Ask away. Contact us at [email protected].
Do you offer price adjustments?
Yes, we do. If a full-priced item is reduced in price within 7 days of your purchase, you can take it, along with your receipt, to petgearfun.com for a price adjustment. Please note that further discounted items will not be subject to price adjustments.
What forms of payment do you accept?
We accept PayPal、Visa, Mastercard .
